This review will focus on the usertesting.com website and answer the question: is user testing legit? Not only for this particular site but for other similar sites that offer people a chance to make money from home by being a user tester.
Usertesting.com has three locations that include detailed addresses. Their contact page includes an email address and phone numbers for their different locations. I also checked the BBB site (Better Business Bureau) and they are not listed anywhere. So far, so good!
What is User Testing?
Also called online usability testing, the way it works is that you sign up to a user testing site in order to look at websites and perform and record tests. In general, these tests can be done on a computer, tablet or mobile phone depending on the site and type of test required. The person performing the test is paid for each test they record and complete.
Your job is to act as a user of whatever test you are performing and answer specific questions designed to give the company insight into the customer’s user experience.
Your Employment Status
You are not an employee for these sites. You work as an independent contractor so you will be responsible for filing your own taxes. This is also the case if you are a tester that lives outside the U.S.
What You Need to Be an Online Usability Tester
The list below is a general list of equipment you will need to be an online tester. Different sites may have different requirements.
- A secure, high speed internet connection
- Computer, tablet, or mobile phone*
- USB or plug-in headset with microphone
- In some cases, you will need a webcam to participate through video
- Valid email address
- Paypal account for payment
*Equipment needs to be capable of running the UserTesting screen recorder
How Does User Testing Work?
- You download the user testing software and install it on your computer.
- You agree to the terms and conditions to use the software, i.e., allowing UserTesting to collect information from you such as audio recordings, pictures of you through video and of course, recording your actions when performing the tests.
- UserTesting may also collect information about your equipment to ensure that your equipment is in compliance with their software and your ability to perform tests.
- The tests you will be working with are 20-minute recordings with follow-up questions.
How Do I Get Paid For User Testing?
You will be paid $10 USD for each completed test. UserTesting will pay you via PayPal within 7 days after completing tests. If you reside in the U.S. you may be asked to complete a W-9 form. If you are a tester outside of the U.S. you are responsible for complying with your local tax laws.
Word of Caution – By Agreeing To The Terms And Conditions:
- You waive any rights to control the use of any images, audio etc. gathered in the completion of tests.
- You agree to allow usertesting.com to maintain and store your personal information such as your name, address, email, etc.
- You also agree to allow your data to be transferred to other data centers to be used to improve processes yet will be kept confidential.
- Decent pay for 20-30 minutes of work. If you managed to do 2 per hour that’s $20 USD an hour.
- You get paid after 7 days directly into your PayPal account.
- These sites are sometimes not available globally. For instance, usertesting.com is not available for me here in Ireland. 🙁
- If the company requesting the test is not satisfied with your test, they can deny payment to you. (This doesn’t usually happen.)
- Tests are snapped up quick. If you don’t click the test quick enough, you’ll lose the opportunity.
- If you click too late, you also run the risk of losing the test because the company filled their quota of testers.
Is User Testing Legit?
There are many user testing sites out there. This review focuses specifically on the usertesting.com site. Usertesting.com seems to be one of the more legitimate sites where you can make money as a user tester online and from home. There are a few drawbacks such as tests being snapped up quickly. Another drawback is that it’s not available everywhere. So you’ll have to create an account and check to see if your country is listed. I also suspect that not all tests are available to everyone. I think they will be country specific. This means that if you are outside the U.S., say in Spain, there may not be any tests available for you even though your country is listed. This has happened to me with other sites I’ve reviewed such as Workmarket.com. It’s very disappointing.
Have you tried Usertesting.com? If you do sign up and give Usertesting.com a try, please share your experience by leaving a comment below. This will help others learn more about the company in deciding if it’s a good match for them as well. I’d be especially interested to hear from people outside the U.S. that have been able to become a user tester. Thanks for stopping by and checking out my review.